Cancellation & Refund Policy

Your payment is protected. Here's exactly how cancellations and refunds work on Amire Blen.

How payment works

When you book, your full payment is charged and held securely in escrow. It is only released to your provider after your service is completed. Providers are paid their earnings minus the platform fee shown at checkout.

If you cancel

• Before the provider accepts — you get a 100% refund.
• After the provider accepts — you forfeit 50% of the deposit (this compensates the provider for holding the time); everything else is refunded.

If the provider cancels

You receive a full refund, automatically.

If the provider doesn't show up

Report a no-show from your booking and you'll be refunded in full, immediately — because the money is still held in escrow and was never released.

Problems with a completed service

If something went wrong, use "Report an Issue" on your booking within the app. Our team reviews every report. Please raise issues with us first so we can make it right — before disputing a charge with your bank.

Tips

Tips are optional and go 100% to your provider. They are non-refundable once sent.

Questions? Contact us at ab@amireblen.com.